Cross Hills Group Practice
Holme Lane, Cross Hills, Keighley, W Yorks England, BD20 7LG Also known as: CHGP
410
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Cross Hills Group Practice
2015-11-22
Person
5
5
0
22nd November 2015
When I was in with the doctors, I felt that he had time to listen carefully and really did care.
Cross Hills Group Practice
2015-11-17
Person
4
5
0
Written by a patient
Written by a patient 17th November 2015
The triage system worked well for me today and it has worked well for me in he past, pushing non urgent enquiries well into the future
Cross Hills Group Practice
2015-11-17
Person
4
5
0
Written by a patient
Written by a patient 17th November 2015
I just wanted to say a huge thank you for the care that I have received from you all today. Despite not calling until lunchtime, you kindly arranged for Dr Hudson to call me back and I was seen later in the day by Dr Clifton who was fantastic.
I think people are quick to criticise the NHS but I wanted to say how much my family and I appreciate what you do. It may be hard to get an appointment sometimes, but whenever me or my husband or children have needed to see someone quickly you have always made sure that we were seen.
Cross Hills Group Practice
2015-10-23
Person
1
5
0
Written by a carer
Written by a carer 23rd October 2015
I will not go into detail here, however I had cause to make a formal complaint about the care provided by the practice around 12 months ago. The point I would make is that they completely fail to follow their own complaints procedure, the timescales taken to deal with any queries are outrageous and twelve months on I still have no real resolution to my case.
26th October 2015
Response from Cross Hills Group Practice
Thank you for highlighting an area for improvement. There would appear to have been an error in this case as all complaints are followed up and brought to a resolution. Please could you drop me an email to xhills.practice@gp-b82020.nhs.uk with details of the complaint and i will be happy to look at resolving the specifics with you. Regards Bal Bhullar Patient Experience manager
Cross Hills Group Practice
2015-10-19
Person
4
5
0
Written by a patient
Written by a patient 19th October 2015
Waited a while to get through on the phone but then couldn't get an appointment as they had gone. Got a phone call back 10 mins later offering me an appointment which was puzzling as there were no appointments.
Waited less than a minute once there. Saw Dr Hudson who was great as always.
Resources
Short link to review Cross Hills Group Practice: http://iwgc.net/eb6xk